Privacy Policy for Kinetiq Core
At Kinetiq Core, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our services, including our website, strength training, group fitness classes, personal coaching, nutrition guidance, yoga & Pilates, recovery services, corporate wellness programs, and online fitness platform.
1. Information We Collect
We collect various types of information to provide and improve our services, which may include:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you register for an account, sign up for services, make a purchase, participate in classes, or contact us. Examples include your name, email address, phone number, physical address, date of birth, gender, and payment information.
- Health and Fitness Information: To provide personalized coaching, guidance, and ensure your safety in fitness activities, we may collect information about your fitness goals, health conditions, injury history, dietary preferences, and fitness assessment results. This information is collected with your explicit consent.
- Usage Data: We automatically collect information on how our services are accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Communication Data: Records of your communications with us, including emails, chat support, and phone calls.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
2. How We Use Your Information
Kinetiq Core uses the collected data for various purposes:
- To provide and maintain our services, including facilitating strength training, group fitness, personal coaching, nutrition sessions, and recovery services.
- To personalize your experience and deliver tailored content and service offerings.
- To process transactions and manage your accounts.
- To communicate with you about our services, updates, promotions, and important notices.
- To improve our website, services, and online platform based on user feedback and usage patterns.
- To monitor the usage of our service and identify potential issues.
- To detect, prevent, and address technical issues.
- For corporate wellness programs, we process aggregate data provided by employers, adhering to strict confidentiality agreements.
- To comply with legal obligations.
3. Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), Kinetiq Core's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Kinetiq Core may process your Personal Data because:
- We need to perform a contract with you.
- You have given us permission to do so.
- The processing is in our legitimate interests and it is not overridden by your rights.
- To comply with the law.
4. Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your data with third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, analytics providers, email marketing services). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- For Business Transfers: If Kinetiq Core is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- For Legal Disclosure: Under certain circumstances, Kinetiq Core may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Security of Data
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, access controls, firewalls, and secure server hosting. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Kinetiq Core relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below.
7. Retention of Data
Kinetiq Core will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer timeframes.
8. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
9. Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: 2847 Yonge Street, Unit 200, Toronto, ON, M4N 2W3, Canada